At Nepterra, every order is delivered with care, intention, and simplicity - just like our designs.
Order Processing Time
All orders are processed within 1-2 business days after confirmation.
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Orders placed on weekends or public holidays are processed on the next working day.
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During high-demand periods (new launches, festive seasons), processing may take slightly longer. If so, we’ll keep you informed.
Shipping Coverage & Timelines (India)
Free shipping on all orders across India - no minimum order value.
Once dispatched, delivery timelines are typically up to 15 days for all locations across India.
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Metro cities: 2-4 business days
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Other cities & towns: 3-6 business days
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Remote locations: 5-8 business days
Delivery times may vary based on courier partner operations and local conditions.
Order Tracking
As soon as your order ships, you’ll receive a shipping confirmation email/SMS with a tracking link, so you can follow your delivery in real time.
Delivery Delays
While we work with reliable logistics partners, occasional delays may occur due to weather conditions, regional restrictions, or unforeseen courier issues. Nepterra is not responsible for delays beyond our control, but our team will always assist you with tracking and support.
Address Accuracy
Please ensure your shipping address, pin code, and contact details are accurate at checkout.
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Nepterra cannot be held responsible for delivery failures caused by incorrect or incomplete address information.
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Re-shipping charges may apply in such cases.
Split Shipments
In certain cases, your order may be shipped in multiple packages. If this happens, you’ll receive separate tracking details for each shipment.
International Shipping
Currently, Nepterra ships within India only.
International shipping options will be introduced soon.
Need Help?
For any shipping-related questions, feel free to contact us at:
📧 support@nep-terra.com
🕘 Monday - Friday | 10:00 AM - 6:00 PM (IST)
Thank you for choosing Nepterra
designed for how you move.
