PARTIAL COD
At Nep-terra, we Offer partial COD on selected orders for customers who prefer the convenience of paying a portion of their order in advance and the balance upon delivery.
How it works- 30% of your order value is paid at checkout to confirm the order. The remaining 70% is payable directly to the logistic partner at the time of the delivery.
The advance payment is adjusted against the total value of your order and is not an additional charge.
Cancellation and RTO
Once a partial COD order has been confirmed and dispatched, it cannot be cancelled.
If an order is refused, not accepted, or return to us as an RTO (Return to origin) due to the Customer’s action’s, the advance payment will be non-refundable.
This includes refusal of delivery, failure to accept the shipment, or providing the incorrect contact details or incomplete delivery address.
If order is cancelled by Nep-terra, cannot be fulfilled from our end, or there is an issue attributable to Nep-terra, the advance payment will be refundable in full.
Repeated RTOs
To protect our limited batch production and fulfilment process, Nep-terra reserve the right to restrict or disable COD/Partial COD availability for customers with repeated RTOs or refused deliveries.
By selecting, partial COD, check out, you acknowledge and agree to these terms.
Non-Refundable Costs
The following charges are non-refundable in all cases:
Shipping charges
COD fees.
COD and Partial COD handling charges, where separately charged and disclosed, are non-refundable as they cover payment collection and logistics processing costs.
Return pickup / courier charges
Return Shipping Charges.
Forward shipping is free on eligible orders. For customer-initiated returns, a flat return pickup fee of ₹150 will be deducted from the store credit issued.
Eligibility for Returns & Exchanges
To be eligible, your request must be raised within 48 hours of delivery, and the product must meet all the conditions below:
✔️ Unused and unwashed
✔️ No signs of wear or usage, including:
Stretch marks
Perfume or fragrance
Makeup, tan, sweat, or deodorant marks
✔️ Original tags and packaging must be intact
✔️ An unboxing video of the received item is mandatory for claims involving damage, defect, incorrect/missing items for returns or exchanges
Bodysuits (Important)
Eligible only if the hygiene protection sticker is intact and untampered
If the sticker is removed or damaged, the bodysuit is considered used and the request will be rejected
All returned items are subject to a strict Quality Check at our warehouse. Nepterra reserves the right to reject any return that does not meet the above conditions.
Non-Returnable & Non-Exchangeable Items
The following items are final sale and cannot be returned or exchanged:
Sale or discounted items
Clearance items
Innerwear-style pieces
Accessories
Items purchased using Store Credit
Bodysuits with removed or damaged hygiene stickers