Simply browse our collections, select your size, and complete checkout on our website. Once your order is confirmed, you’ll receive an email/SMS confirmation.

We accept all major payment methods supported at checkout, including prepaid payments.

Orders are processed quickly. Once confirmed, orders cannot be modified or cancelled. Please double-check size, address, and payment details before completing checkout.

Answer Content

Yes. We offer free shipping on all orders across India, with no minimum order value.

Orders are processed within 1-2 business days after confirmation.
Orders placed on weekends or public holidays are processed on the next working day.

During high-demand periods (new launches or sales), processing may take slightly longer - we’ll keep you informed if that happens.

Once dispatched, delivery timelines are typically up to 15 days, depending on location:

Metro cities: 2 - 4 business days

Other cities & towns: 3 - 6 business days

Remote locations: 5 - 8 business days

Delivery timelines may vary based on courier operations and local conditions.

Once your order ships, you’ll receive a tracking link via email or SMS to monitor delivery in real time. Click here to track your order.

While we work with reliable logistics partners, delays due to weather, regional restrictions, or courier issues may occur. Nepterra is not responsible for delays beyond our control, but our support team will assist you with tracking.

Please ensure all address details are accurate at checkout. Nepterra is not responsible for delivery failures caused by incorrect or incomplete address information. Re-shipping charges may apply.

Currently, Nepterra ships within India only. International shipping will be introduced soon.

Nepterra follows a strict Store Credit only return policy.

All approved returns are refunded as Nepterra Store Credit

Store Credit is valid for 1 year

No cash, bank, or payment gateway refunds are provided

This applies to all orders.

No. The following charges are non-refundable in all cases:

Shipping charges

Return pickup or courier charges

To be eligible:

Request must be raised within 24 hours of delivery

Product must be:

Unused and unwashed

Free from perfume, makeup, tan, sweat, deodorant, or stretch marks

Returned with original tags and packaging intact

An unboxing video is mandatory for all return or exchange requests

All returned items go through a strict Quality Check. Nepterra reserves the right to reject any request that does not meet these conditions.

Yes - size exchanges only.

We do not support:

Style swaps

Colour swaps

All exchange requests must be submitted through the Return & Exchange Portal on our website.

Requests via WhatsApp, email, or Instagram DMs will not be accepted.

Yes. A flat ₹150 shipping fee applies to all size exchanges on full-price items.
(This covers pickup and re-dispatch costs.)

Once the returned item passes Quality Check, the exchange order is dispatched within 7–8 business days.

Yes - only if the hygiene protection sticker is intact and untampered.

If the sticker is removed or damaged, the bodysuit is considered used and the return or exchange request will be rejected.

Non-Returnable & Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Sale or discounted items

Clearance items

Innerwear-style pieces

Accessories

Items purchased using Store Credit

Bodysuits with removed or damaged hygiene stickers

Clearance items are not eligible for return or exchange.

Yes - Upgrade Option only.

A clearance item may be exchanged if you:

Pay the difference between the clearance price and the original full price, plus

Pay the ₹150 exchange shipping fee

Once upgraded, the item follows standard full-price exchange rules.

Important Notes

Requests raised after 24 hours of delivery will not be accepted

Items failing Quality Check will be returned to the customer

Nepterra reserves the right to make the final decision on all returns and exchanges

Nepterra is a contemporary womenswear brand inspired by femininity, balance, and quiet strength. Every piece is designed to move with you from everyday moments to intentional living blending structure, softness, and versatility.

Nepterra is proudly based in India and ships across the country.

We create thoughtfully designed womenswear including bodysuits, activewear-inspired essentials, and elevated basics crafted for comfort, form, and longevity.