Return & Exchange

At Nep-terra, every piece is crafted with intention and care. As a growing brand focused on quality, hygiene, and fairness, we follow a transparent Returns & Exchange Policy. We request you to read this carefully before placing an order.

Refund Policy - Store Credit Only

Store Credit

  • All approved returns are refunded strictly as Nep-terra Store Credit.

  • Store Credit is valid for 1 year from the date of issue.

  • Store Credit can be used on any future purchase across the website.

  • If an Issue is verified to be caused by Nep-terra, including an incorrect, defective, or damaged item, the customer will receive a refund to the original payment method or an appropriate resolution.

Cash-on-Delivery (COD) Orders

  • COD orders are also refunded only as Store Credit.

  • No cash, bank transfer, or payment gateway refunds are provided under any circumstances.

PARTIAL COD

At Nep-terra, we Offer partial COD on selected orders for customers who prefer the convenience of paying a portion of their order in advance and the balance upon delivery.

How it works- 30% of your order value is paid at checkout to confirm the order. The remaining 70% is payable directly to the logistic partner at the time of the delivery.

The advance payment is adjusted against the total value of your order and is not an additional charge.

Cancellation and RTO

Once a partial COD order has been confirmed and dispatched, it cannot be cancelled.

If an order is refused, not accepted, or return to us as an RTO (Return to origin) due to the Customer’s action’s, the advance payment will be non-refundable.

This includes refusal of delivery, failure to accept the shipment, or providing the incorrect contact details or incomplete delivery address.

If order is cancelled by Nep-terra, cannot be fulfilled from our end, or there is an issue attributable to Nep-terra, the advance payment will be refundable in full.

Repeated RTOs

To protect our limited batch production and fulfilment process, Nep-terra reserve the right to restrict or disable COD/Partial COD availability for customers with repeated RTOs or refused deliveries.

By selecting, partial COD, check out, you acknowledge and agree to these terms.

Non-Refundable Costs

The following charges are non-refundable in all cases:

  • Shipping charges

  • COD fees.

COD and Partial COD handling charges, where separately charged and disclosed, are non-refundable as they cover payment collection and logistics processing costs.

  • Return pickup / courier charges

Return Shipping Charges.

Forward shipping is free on eligible orders. For customer-initiated returns, a flat return pickup fee of ₹150 will be deducted from the store credit issued.

Eligibility for Returns & Exchanges

To be eligible, your request must be raised within 48 hours of delivery, and the product must meet all the conditions below:

✔ Unused and unwashed
✔ No signs of wear or usage, including:

  • Stretch marks

  • Perfume or fragrance

  • Makeup, tan, sweat, or deodorant marks

✔ Original tags and packaging must be intact
✔ An unboxing video of the received item is mandatory for claims involving damage, defect, incorrect/missing items for returns or exchanges

Bodysuits (Important)

  • Eligible only if the hygiene protection sticker is intact and untampered

  • If the sticker is removed or damaged, the bodysuit is considered used and the request will be rejected

All returned items are subject to a strict Quality Check at our warehouse. Nepterra reserves the right to reject any return that does not meet the above conditions.

Non-Returnable & Non-Exchangeable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale or discounted items

  • Clearance items

  • Innerwear-style pieces

  • Accessories

  • Items purchased using Store Credit

  • Bodysuits with removed or damaged hygiene stickers

Exchange Policy 

Size Exchanges Only

  • Exchanges are allowed strictly for size issues only

  • We do not support:

    • Style swaps

    • Colour swaps

How to Initiate an Exchange

  • All exchange requests must be submitted through the Return & Exchange Portal on our website

  • Requests via WhatsApp, email, or Instagram DMs can be accepted

Exchange Fee

  • A flat ₹350 shipping fee applies to all size exchanges on full-price items
    (This covers pickup and re-dispatch costs)

Exchange Timeline

  • Once the returned item passes Quality Check, the exchange order will be dispatched within 7- 8 business days

Clearance Sale Items

  • Clearance items are not eligible for return or exchange

Upgrade Option (Clearance Items)

A clearance item may be exchanged only if you choose to upgrade, by paying:

  • The difference between the clearance price and the original full price, plus

  • The ₹350 exchange shipping fee

Once upgraded, the item will follow standard full-price exchange rules.

 Important Notes

  • Requests raised after 48 hours of delivery will not be accepted

  • Items failing quality inspection will be returned to the customer

  • Nep-terra reserves the right to make the final decision on all return and exchange requests

Need Assistance?

For any questions related to returns or exchanges, please reach out to us at:

📧 support@nep-terra.com
🕘 Monday - Friday | 10:00 AM - 6:00 PM (IST)

Thank you for choosing Nep-terra.